1. You require any order of lye to include an order of another soap making ingredient. So, you expect me to believe that a THOUSAND people ordered soaping supplies, just to order lye from you? Doubtful.

2. You did not respond to any correspondence from me UNTIL I filed a complaint with PayPal.

3. I asked for my shipment OR a refund. You expect me to believe that you actually recalled my shipment from the shipping agent and issued a refund instead of just letting me get the items I ordered? Again, doubtful.

4. Your internet reputation is very poor, including, but not limited to, issuing a fake shipping number to a customer whose order you never shipped.

My only regret is that I did not do my research before I placed the order – a lesson I will not have to learn twice!

I will not remove anything from my post. I will, however, add that I did get a refund (after I filed a complaint with PayPal) and let your comment remain here in your defense.

At the time I wrote this, I had not received my order and you did not respond to my numerous messages, nor did you answer your phone. After doing an internet search and finding numerous similar stories, I considered myself scammed. I am not convinced that I would have ever received my order, had I not filed a complaint with PayPal.

If you care about your internet reputation, I suggest you make it more clear that you do not ship the products in a timely manner.

I beg your pardon, but you were not “scammed”!

As we explained to you (our message to you is copied below), Summer Bee Meadow was inundated with hundreds and hundreds of unanticipated orderds from automotive interest group members (“hydroxy” – making “fuel out of water” folks!). In fact, we’ve received over a THOUSAND orders from these people, none of them from our usual soapmaers customer base. The result was that our business was virtually paralyzed by this inundation and orders were delayed. We explained this to you when we refunded your order to you upon request.

This is hardly “scamming”!

Kindly remove this libelous statement from your webpage.

Copy:

From Seller – SBM Websales

8/6/2008 22:06 EDT

Kindly note that we’ve experienced a relatively sudden over-ten-fold increase in orders for hydroxide chemicals from “hydroxy” group members.

This has caused serious disruption to our ten years’ long-standing business and extra delays for our usual customers as well as for our many new customers outside of our normal customer base.

This increase is entirely due to orders from the Hydroxy interest groups.

With respect to the PayPal dispute you have filed, we have elected to have your package returned from our shipping agent and have canceled and refunded your order.

(A Refund was issued)

Amy: Thanks for the tip. I’ll have to think about that.

Might I recommend making a 4-pound batch to start? A batch that is larger than 1 pound will give you some room with the lye. A 1-pound batch requires extremely close measuring with the lye. Just a thought.

Amy